The Lufthansa Group and travel technology company Amadeus have entered a groundbreaking partnership to make booking, adjusting, and managing flights even easier and more intuitive for travelers. The focus is on the introduction of an “Order ID,” a new identification number that will eventually replace the previous booking and ticket numbers and bring together all components of a trip.
These include the flight, reserved seats, baggage, and additional services such as upgrades or lounge access. This consolidation replaces the previously separate booking systems and provides Lufthansa Group guests with a comprehensive overview of their entire trip.
“The Lufthansa Group is the pioneer in modern airline retailing. We are excited to partner with Amadeus to advance the development and implementation of an innovative order technology and to further improve the travel experience for our customers,” explains Tamur Goudarzi Pour, Executive Vice President Strategy at the Lufthansa Group.
The standardization will enable passengers to rebook even more quickly and conveniently in the future, make additions to their booking, or adjust their travel plans at short notice —especially in the event of flight irregularities or changes. With just one click, they will receive alternative solutions and other important passenger information about their trip. The new technological basis also creates greater transparency for passengers: in future, they will be able to see more easily which services are included in their booking and which additional options are available.
The new Order ID is being introduced gradually at several airlines in the Lufthansa Group and complements existing offerings such as Travel ID, which will continue to display the personal customer profile.
