Emirates SkyCargo has launched a new service giving customers access to spot quotes on its e-SkyCargo digital platform.
The Dubai-hubbed carrier said the eQuote service would allow customers to request and manage their spot quotations at any time.
The solution will be progressively rolled out globally and will incorporate the majority of products, including highly sensitive shipments such as the Life Sciences and Healthcare portfolio and high-value transfers such as Emirates Wheels.
Matthew Scott, vice president of pricing and interline, Emirates SkyCargo, said: “Accelerating digital transformation is a key pillar of our strategic roadmap, which will ensure we remain one of the leading partners for the world’s rapidly evolving supply chains.
“Integrating intuitive and reliable digital tools into our customer journey is essential, as more customers become accustomed to a swift and seamless experience, empowered with real-time data to streamline their daily operations.
“The launch of eQuote is a natural enhancement to our digital offering, further enriching the exceptional customer service that Emirates SkyCargo is renowned for.”
Emirates SkyCargo said that more than 60% of its bookings are now made digitally. General cargo remains the number one commodity booked digitally, closely followed by perishable and pharmaceutical shipments.
In a press release, the company highlighted a series of recent investments it had made in its digital services over recent years.
The carrier said it had placed its capacity on third-party online booking portals/cargo management systems; WebCargo, cargo.one, CargoAi and CargoWise.
At launch, Emirates SkyCargo made five core products available on digital marketplaces, allowing for the transport of perishables, general cargo and urgent shipments; this has now been expanded to more specialty products, including pharmaceuticals.
The airline also increased the weight break limitation to three tonnes, allowing more shipments to be booked digitally.
It has also created direct API connections with Kuehne+Nagel and DB Schenker to allow them to book through their own systems.
“By reducing the manual work for simple or small shipments, the airline’s team of experts can prioritise more complex bookings that require closer follow up, such as shipments booked through Emirates Valuables or Emirates Pets,” the airline said.
“Sales agents have more availability to meet with customers and provide a better, more personalised service – further elevating Emirates SkyCargo’s market-leading capabilities and contributing to the strong customer feedback.”
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